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FAQs

Find Answers To Your Enquiries

For any other enquiry, please contact us on
customerservice@paokfc.gr

When your order will be placed, you will receive a confirmation e-mail and we began the procedure to prepare and deliver your order. If your order was placed before 15:00 pm we will ship it the same day, if not the next working day. The duration of the delivery procedure is based on your location.
You should communicate with PAOK FC Official Store and mention the problem. In the case that you want to cancel your order, you should communicate as soon as possible. In response to your demands we will help you and offer the best service available.
The products ofPAOK FC Official Store are shipped worldwide. The orders can take place only with the payment methods of credit cards, bank account deposit or PayPal and the shipping costs depend on your country.The products of PAOK FC Official Store are shipped worldwide. The orders can take place only with the payment methods of credit cards, bank account deposit or PayPal and the shipping costs depend on your country:
The credit cards that our payment system accepts are MASTERCARD, VISA, MAESTRO and DINER’S.
You will have to communicate with PAOK FC Official Store and to report your issue. Depending on what the problem is, we will take action for your best service.
The option of CoD is available, but only for orders in Greece. For orders abroad, payment is done either by Credit Card or by PayPal and Bank deposit.
The courier will leave a card with information at your door and the special delivery code, in order to contact them and ask for a new delivery date or pass by and pick up the order.
In the unlikely event that we will send you a product which is different from what you have ordered, please contact PAOK FC Official Store in order to receive our best service for your problem.
The PAOK Official Store is situated at the Stadium of Toumba (under Gate 8) and its timetable is the following:

Monday:       9.30 - 20.30   
Tuesday:   9.30 - 20.30
Wednesday:   9.30 - 20.30
Thursday:   9.30 - 20.30
Friday:   9.30 - 20.30
Saturday:   9.00 - 17.00